The Peril of Silent Organisations in a Noisy World

“Can we change, before change is forced upon us?” This was the habitual question I observed the European CEO of one the world’s then most iconic brands asking his company 13 years ago. The response was, in large part, silence. Silence about the lack of innovation, agility, trust amongst teams and real customer insight. Today the company is a shadow of its former self. For over a decade, there were countless opportunities to seize control over its destiny and restore its relevancy. What part did silence play?

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Good to Great: The Value of Excellence in L&D

I was recently asked to become a guest blogger for the Training Journal website. Already a keen reader of the Journal, I jumped at the chance to join other thought-leaders in the Leadership and Development arena.

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Employee Engagement Surveys: Please Handle With Care

I’ve been involved in a number of conversations in the last six months that have led me to ask myself whether employee engagement surveys are actually more trouble than they’re worth. In my experience, the teams and functions with the highest engagement scores are those that deliberately don't place too much stock emphasis on tackling engagement scores directly.

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The Surprising Truth about your Performance and Boredom

Ok, time for a show of hands please. Who knows of an organisation that would benefit from better decision-making, more creativity, greater flexibility and improved levels of performance? Assuming that most of you have raised your hand, it begs the question: but how?

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Intrinsic Motivation: Fuelling the Virtuous Cycle

In my last blog I discussed how intrinsic motivation is becoming a growing priority for clients. This isn’t surprising when you look at the research, which shows that intrinsic motivation is the key to achieving the highest levels of problem solving, creativity, engagement and sustainability. This has provoked discussion amongst leaders at eBay, and prompted some experimental work into how managers can fuel motivation within their teams.

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Stop Talking!

I’ve just left a meeting with the leader of one of the world’s most successful and forward-looking companies right now. A company that is hugely financially successful, where others are struggling. A company that has a highly engaged employee population. A company that even likes its customers.

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